Terms & Conditions of Use

Terms & Conditions of Use


This web site www.caddylinersdirect.co.uk is owned and operated by:

Items Direct Limited
Unit 5B Eden Business Centre
South Stour Avenue
TN23 7RS

Registered in England and Wales no.: 08615899
VAT registration no.: GB206801436

If you need to contact us please use the Contact Us form or email sales@caddylinersdirect.co.uk.



1. General

1.1 "We", "Us" or "Our" relates to Items Direct Limited.
1.2 "You" or "Your" relates to you, the customer.
1.3 "Web site" relates to caddylinersdirect.co.uk.
1.4 Any reference to days herein is a reference to calendar days.
1.5 "Working Days" are from Monday to Friday excluding bank holidays in England and Wales.

2. Sales contract

2.1 Your contract for any purchase made on this web site is with Items Direct Limited.
2.2 When you place an order with us, you are entering into a contract making an offer to buy goods. You will receive an email from our payment providers confirming receipt of your payment.
2.3 In the unlikely event that the goods are no longer available we will advise you of this and offer a suitable replacement or refund.
2.4 Images of products on this web site are for illustrative purposes only. Your goods may vary slightly from the image shown on the web site and will not include any of the pictured accessories, unless stated in the specification of the item.
2.5 Whilst we try to be as accurate as possible, all measurement information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms of use.

3. How to place an order

3.1 You can use our web site to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Debit / Credit Card, Bank Transfer / BACS or using your stored details in either your Amazon or PayPal account. If you are a School, College or University you can select to Pay by Invoice which must be settled within 28 days by Bank Transfer / BACS. We DO NOT under any circumstance accept payment by Cheque.
3.5 Any promotional prices will only apply to orders placed during the period stated.
3.6 All prices quoted on our web site are inclusive and in UK pounds.

4. Delivery & Carriage Charges

4.1 Orders are delivered FREE of charge anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to the Channel Islands or the Highlands/Islands of Scotland.
4.2 We aim to deliver all stock items within 5 working days by either Royal Mail postal services or by local couriers. Occasionally there may be delays so please allow up to 14 days for delivery before contacting us.
4.3 Your order may arrive in more than one delivery.
4.4 Orders will only be sent to the address confirmed at the time your order was placed.
4.5 We reserve the right to charge a re-delivery charge for any orders returned due to non-delivery the first time.
4.6 Please check the items on receipt. Any items found to be missing or damaged should, if delivered by courier, be notified to the delivery driver at the time of delivery or, for orders delivered by mail, ourselves within 24 hours.
4.7 Sometimes, for reasons beyond our control we may be prevented from delivering your items as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your items.

5. Cancellation, returns and refunds

5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or any items which have been personalised or modified to your specification which are exempt from the right to cancel.
5.2 If you have a problem with any item supplied we would request that you contact us within 7 days using the Contact Us form and provide your order reference and full information about the problem. We will try our best to resolve the problem without you having to return the item, but if it is deemed necessary we will send you full details of the return address and instructions on how to package and send the item back to us.
5.3 If you opt NOT to have the returned item replaced we will refund the amount originally paid back to the card used when the order was placed.
5.4 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
5.5 This cancellation policy does not affect your legal rights - for example, if goods are faulty or mis-described.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us as soon as possible using the Contact Us form providing full details of the problem. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been returned and checked.
6.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

8. Liability

8.1 The products sold on this web site have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
8.2 We do not accept liability for any consequential loss of profit or indirect losses caused by items purchaed from us..


WEB SITE DISCLAIMER for www.caddylinersdirect.co.uk

This disclaimer details our obligations to you regarding our web site.


1.1 You are permitted to use our web site for your own purposes and to print and download material from this Web site provided that you do not modify any content without our consent. Material on this web site must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Wen site are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Web site may be reproduced without our prior written permission.


2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Web site shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this web site you shall not post or send to or from this Web site any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


3.1 We take all reasonable steps to ensure that this Web site is available 24 hours every day, 365 days per year. However, web sites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this web site is unavailable at any time.


4.1 Any links to third party web sites located on this Web site are provided for your convenience only. We have not reviewed each third party web site and have no responsibility for such third party web sites or their content.
4.2 If you would like to link to this Web site, you may only do so on the basis that you link to, but do not replicate, any page on this Web site and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our web site in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5.1 We take all reasonable steps to ensure that the information on this Web site is correct. However, we do not guarantee the correctness or completeness of material on this Web site. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Web site), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our web site. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.